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Emergency 112
STUDENT RSO 2.0 · MODULE 02: SAFETY & GRIEVANCE SYSTEM

Know Your Rights. Find the Right Support.

Find the right official authority to report student problems, understand your rights, prepare a complaint and access genuine government support services across Tamil Nadu and Central authorities.

CRITICAL SAFETY ADVISORYDIAL 112

If you or another person is in immediate danger, contact emergency services at 112. Do not wait for an online complaint process.

Online grievance portals are designed for statutory review and administrative enquiry, not real-time physical rescue. In situations involving active violence, severe injury, or immediate threats to life, call 112 immediately.

Call 112 Now
OFFICIAL STATUTORY & EMERGENCY HELPLINES

Verified Emergency & Student Support Helplines

Direct One-Touch Calling Available
11224x7 Active Integrated Emergency Service

Integrated Emergency Response Support System (ERSS)

Ministry of Home Affairs & Tamil Nadu Police

For immediate life danger, severe physical violence, active intimidation or urgent police, fire, or medical dispatch.

109824x7 Toll-Free Emergency Support for Minors

Childline National Emergency Service

Ministry of Women & Child Development / NCPCR

Dedicated protection service for school students and minors (under 18) experiencing abuse, child rights violation, or exploitation.

18124x7 Dedicated Women & Girls Helpline

Women Helpline (Toll-Free Support)

Department of Social Welfare & Women Rights, Govt of Tamil Nadu

Support, counseling, and rescue coordination for female students facing gender-based harassment, violence, or distress.

1800-180-552224x7 Toll-Free Multi-Language Helpline

National Anti-Ragging Toll-Free Helpline

University Grants Commission (UGC) Anti-Ragging Regulatory Cell

Official toll-free reporting line for any form of physical, verbal, mental ragging or senior intimidation in higher education.

1930National Cyber Financial Emergency Service

Citizen Financial Cyber Fraud Helpline

Indian Cyber Crime Coordination Centre (I4C), MHA

Immediate reporting of online financial fraud, scholarship impersonation scams, phishing, or unauthorized banking deductions.

1100Official State Public Grievance Helpline

Tamil Nadu CM Helpline (Makkaludan Mudhalvar)

Tamil Nadu e-Governance Agency (TNeGA), Govt of Tamil Nadu

Public grievance redressal concerning Tamil Nadu state educational institutions, government college administration, and welfare directorates.

Important Platform Advisory: Student RSO is an independent information and guidance platform. It is not an emergency response service. If there is immediate danger, contact the appropriate emergency authority directly via 112 or official helplines listed above.

Student Issue & Protection Categories Directory

Showing 10 verified statutory categories covering school, college, university, and digital conduct.

10 Official Categories Verified
CATEGORY 01ZERO TOLERANCE • STATUTORY OFFENCE
Verified

Ragging & Senior Intimidation

Zero tolerance across all higher education institutions in India.

Any conduct by students whether by words spoken, written, or by an act which has the effect of teasing, treating, or handling with rudeness a fresher or junior student.

Situations Covered:
Physical assault, physical abuse or forceful physical tasks.
Verbal abuse, obscene jokes, or derogatory language.
Mental harassment, humiliation, or psychological intimidation.
Primary Reporting Authority:National Anti-Ragging Regulatory Cell (UGC)
Helpline:1800-180-5522
CATEGORY 02STUDENT WELFARE • ANTI-BULLYING
Verified

Student Bullying & Peer Aggression

Institutional accountability and safe learning environments.

Repeated, intentional verbal, physical, psychological, or social harm by an individual student or peer group where there is a power imbalance.

Situations Covered:
Repeated verbal abuse, insults, name-calling or derogatory mocking.
Social ostracization, forced isolation, or group boycotts.
Threatening gestures, intimidation in corridors or cafeteria.
Primary Reporting Authority:Institution Student Welfare Officer / Dean of Student Affairs
Helpline:112
CATEGORY 03STATUTORY IC / POSH PROTECTION
Verified

Harassment & Gender Safety

Statutory protection under Internal Committee (IC) & UGC POSH Regulations.

Unwanted, offensive, or coercive conduct of a sexual or gender-discriminatory nature committed by students, faculty, or staff members.

Situations Covered:
Sexual harassment, unwelcome physical contact, or sexual advances.
Demand or request for sexual favours in exchange for marks, attendance, or recommendations.
Gender-based slurs, sexist comments, or hostile classroom environments.
Primary Reporting Authority:Institutional Internal Committee (IC / ICC) — Mandatory under POSH Act 2013
Helpline:181
CATEGORY 04CONSTITUTIONAL SAFEGUARDS • EQUAL RIGHTS
Verified

Discrimination & Equal Opportunity

Protection against caste, community, religious, disability & gender bias.

Differential, prejudicial, or unfair treatment of students based on caste, community, religion, gender, disability, or socio-economic background.

Situations Covered:
Caste-based discrimination, derogatory comments, or caste slurs.
Denial or intentional delay in verifying SC/ST/BC/MBC scholarship applications.
Hostel segregation or discriminatory seating in classrooms and dining areas.
Primary Reporting Authority:Institution Equal Opportunity Cell (EOC) / SC/ST Cell
Helpline:14566
CATEGORY 05ADMINISTRATIVE INTEGRITY • GRIEVANCE REDRESS
Verified

Staff Misconduct & Administrative Abuse

Accountability for teaching and non-teaching institutional personnel.

Unprofessional behaviour, misuse of authority, arbitrary academic victimisation, or improper administrative conduct by institutional employees.

Situations Covered:
Arbitrary withholding of hall tickets, transfer certificates, or marks cards.
Demanding unofficial fees, donations, or capitation payments.
Unprofessional, abusive, or threatening language by faculty or lab staff.
Primary Reporting Authority:Head of the Institution / College Principal
Helpline:1100
CATEGORY 06PERSONAL SAFETY • IMMEDIATE RESPONSE
Verified

Threats & Physical Intimidation

Urgent personal safety, security response and law enforcement coordination.

Explicit or implied threats of physical violence, coercion, academic sabotage, or intimidation by individuals or organized student groups.

Situations Covered:
Threatening messages via phone calls, SMS, WhatsApp, or paper notes.
Physical stalking, intimidation at hostel gates, bus stops, or campus exits.
Coercion to join political groups, illegal strikes, or unauthorized campus factions.
Primary Reporting Authority:Integrated Emergency Response Support System (112)
Helpline:112
CATEGORY 07EXAMINATION INTEGRITY • ACADEMIC DUE PROCESS
Verified

Unfair Academic & Examination Treatment

Transparent evaluations, examination rights, and fair disciplinary hearings.

Violations of university examination regulations, biased internal evaluation, arbitrary disciplinary sanctions, or unjustified denial of academic facilities.

Situations Covered:
Biased or manipulated continuous internal assessment (CIA) marks.
Arbitrary detention from university examinations despite meeting attendance rules.
Improper examination hall administration, paper leaks, or sudden syllabus deviation.
Primary Reporting Authority:College Examination Grievance Committee
Helpline:1800-111-656
CATEGORY 08CYBERCRIME REPORTING • I4C COMPLIANT
Verified

Cyberbullying & Digital Safety

National Cyber Crime Reporting & online harassment deterrence.

Harassment, impersonation, cyberstalking, non-consensual media sharing, or financial fraud executed through digital networks, social media, or messaging apps.

Situations Covered:
Creation of fake social media profiles or impersonation accounts.
Circulation of morphed, defamatory, or non-consensual private photographs.
Persistent cyberstalking, unsolicited calls, or threatening direct messages.
Primary Reporting Authority:National Cyber Crime Reporting Portal (cybercrime.gov.in)
Helpline:1930
CATEGORY 09CHILD SAFEGUARDING • UNDER 18 MANDATE
Verified

Child & Minor Student Protection

Statutory safeguarding under POCSO Act, RTE Act & NCPCR guidelines.

Safeguarding children and minor students (below 18 years) in schools, residential hostels, polytechnics, and competitive junior coaching centres.

Situations Covered:
Physical corporal punishment or humiliation in school environments.
Abuse, exploitation, or misconduct involving minor school students.
Severe bullying, hazing, or extortion in school hostels.
Primary Reporting Authority:Childline India / National Emergency Response (1098 / 112)
Helpline:1098
CATEGORY 10STUDENT AMENITIES • CAMPUS WELFARE
Verified

Hostel, Campus Welfare & Public Grievances

Institutional infrastructure, student amenities, and public welfare standards.

Unsafe hostel accommodation, lack of drinking water/sanitation, transport neglect, unhygienic mess food, or denial of basic student public services.

Situations Covered:
Unhygienic drinking water, contaminated food, or uninspected mess facilities.
Hostel security breaches, missing boundary walls, or absence of female security.
Inaccessible disability ramps, broken laboratory safety equipment, or chemical hazards.
Primary Reporting Authority:Hostel Management Committee & Chief Warden
Helpline:1100